Shipping Policy
Last updated: 8 October 2026
Every order from Handmade by Cathy Ashton is carefully made, checked and packaged by hand in Liverpool. This policy explains how long your order will take to reach you and how delivery works.
1. Dispatch and delivery times
| Order type | Dispatch time | Total delivery time (including dispatch) |
|---|---|---|
| Ready-made items | Within 48 business hours of your order | 3–7 business days |
| Personalised and custom items | 7–10 business days of your order | 2–3 weeks |
- Business days are Monday to Friday, excluding UK bank holidays. Orders placed on a weekend or bank holiday are processed from the next business day.
- Personalised and custom items include anything embroidered or made to your choice of name, wording, colours or design, as well as memory keepsakes and bespoke orders. Making time starts once I have all the details I need from you, and any design proof has been approved.
- Sewing services such as alterations and repairs are quoted individually, and I will confirm the expected completion date when you book.
- Mixed orders: if your order contains both ready-made and personalised items, it will be sent together once everything is ready, unless we agree otherwise.
These times are estimates and are not guaranteed. Busy periods such as Christmas, Mother’s Day and other occasions may take a little longer, and I will post any seasonal last order dates on the website and social media.
2. Need it by a certain date?
If you need your order for a birthday, christening, baby shower or other special date, please contact me before ordering at [email protected] or on 07926244957. I will always try to help, depending on my current workload.
3. Where I deliver
I currently deliver within the United Kingdom only. [Please contact me if you would like to ask about delivery outside the UK.]
4. Delivery charges and methods
- Orders are sent by Royal Mail or another trusted courier.
- Delivery charges and the available delivery options are shown at checkout before you pay.
- Where a tracked service is used, you will receive tracking details by email once your order has been dispatched.
5. Gifts sent directly
You can send your order straight to the recipient by entering their address as the delivery address. Gift packaging is available where shown. [I do not include prices or receipts in gift parcels.]
6. Delivery address
Please check your delivery address carefully at checkout. I am not responsible for orders sent to an incorrect address you have given. If a parcel is returned to me because of an incorrect address or because it was not collected from the delivery office, I will contact you, and the cost of sending it again will be payable.
7. Delays, lost and damaged parcels
- Once your order has been dispatched, delivery times depend on the carrier. I am not responsible for delays caused by the carrier, strikes, severe weather or other events outside my control, but I will always help chase a delayed parcel.
- If your order has not arrived within [10] business days of the expected delivery date, please contact me and I will investigate with the carrier. If the parcel is confirmed lost, I will send a replacement or give you a refund. For personalised items, a replacement will need to be made again, so the making time will apply.
- If your parcel arrives damaged, please contact me within [7] days of delivery with photos of the item and packaging, and I will put it right.
8. Returning items
For information on cancellations, returns and faulty items, please see my Terms and Conditions. Personalised and custom items cannot be returned for a change of mind, but this does not affect your rights if an item is faulty.
9. Contact
If you have any questions about delivery, please get in touch:
- Email: [email protected]
- Phone: 07926244957 (Monday to Friday 9am–5pm, Saturday 10am–2pm)